FOSOO Orders & Shipping
Free Shipping on All Orders
FOSOO Use the best carriers to ensure that your order is delivered on time. Learn more about the preorders, shipping carriers, deliver times, and shipping costs here.
Where can we ship items to?
The FOSOO online store sells and ships items to those countries: United States, United Kingdom, Japan, Malaysia, Philippines, Singapore, France, Germany, Netherlands, Spain, United Arab Emirates, Belgium, Italy, Poland, Australia, New Zealand, Canada and South Africa. We don’t ship to other countries. Thank you for your understanding.
When will I receive my order?
Processing time: 1 to 2 business days
Delivery time:
United States: 2 to 5 business days
United Kingdom, Japan, Malaysia, Philippines, Singapore, France, Germany, Netherlands, Spain, Portugal: 6 to 10 business days
United Arab Emirates, Belgium, Italy, Poland, Australia, New Zealand: 8-12 business days
Canada: 10-15 business days
South Africa: 12 to 18 business days
We keep you informed of the order details and shipping information through email.
What is the shipping cost?
Shipping is free on all orders on FOSOO online store. FOSOO also covers all customs, duties and taxes. It won’t cost you anything.
Can I change the shipping address?
Yes, as long as it hasn't shipped yet, you can change your shipping address at your account dashboard. If you have received the shipment notification, you can’t change your shipping address any more.
When will my preordered product ship?
| Products | Ordered by | Shipping Starts |
|---|---|---|
| APEX/LUX/NOV Toothbrush | 7/10 | 7/15 |
Note: Please allow 1-3 business days for orders to be processed from our warehouse. It may take 2-5 days for your package to arrive.
Order fulfillment during Chinese Spring Festival 2022
U.S Orders: Order fulfillment will continue as per normal.
Ship from USA warehouse.
Processing time: 1 to 2 business days
Delivery time: 2 to 5 business days
International Orders (Outside of the USA): Between January 23, 2022 to February 9, 2022, we will stop shipping orders.
Last day to process orders: January 22, 2022
Back to fulfillment date: February 10, 2022
If you have any other issues or concerns about your order and shipping details, please contact our customer service support at service@fosoo.com